Last updated on
August 15, 2023

Q: What should I do if my account has been blocked?

A: If your account has been blocked, reach out to our customer support team. They are well-equipped to handle such situations and can provide you with more information about the block, plus guide you through the resolution process. We will do our best to assist you in understanding the reason behind the block and the steps needed to resolve it.

Q: I'm having trouble logging in to my crypto processing account. What should I do?

A: If you're having trouble logging in, please make sure you're using the correct email address and password associated with your account. If you've forgotten your password, you can reset it by clicking on the Forgot Password link on the login page. If you continue to have issues logging in, don't hesitate to get in touch with our customer support team for assistance.

Q: I'm having trouble withdrawing funds from my KUNA Pay account. What should I do?

A: If you're having trouble withdrawing funds, please make sure that you've completed the necessary verification requirements and that you're using a valid cryptocurrency address for the withdrawal. Also, check that you've entered the correct withdrawal amount and that your account balance is sufficient. If the issue persists, please get in touch with our customer support team for assistance.

Q: I'm experiencing other issues with KUNA Pay. What should I do?

A: If you're experiencing any other issues with our platform, please don't hesitate to contact our customer support team. We're available 24/7 to assist you with any problems you may encounter. Please provide as much detail as possible about the issue, and we'll work with you to resolve it as quickly as possible.

Q: What should I do if I lose my 2FA code?

A: If you lose your 2FA (Two-Factor Authentication) code, don't worry, we're here to assist you. Follow these steps to regain access to your account:

1. Contact our support team: Please reach out to our dedicated support team immediately. You can find their contact information on our website. They will guide you through the process of recovering your account.

2. Provide required information: To ensure the security of your account, our support team may request specific information to verify your identity. This may include personal details.

3. Verification process: Once your identity is verified, our support team will initiate the necessary steps to help you regain access to your account. This may involve disabling the existing 2FA or providing you with instructions to reset it.

4. Implement new 2FA: After you have regained access to your account, we insist that you set up new 2FA to strengthen the security of your account. Our support team can guide you through this process.

Remember, losing your 2FA code does not mean your account is lost forever. Our support team is here to assist you in recovering your account and ensuring its security.